Yes, a NextGen GP can give you a sickness certificate following a consultation if appropriate. Please note that in common with other private providers, NextGen sick notes are not valid for social security or statutory sick pay purposes. Only a patient’s own NHS GP can issue NHS Fit Notes which are acceptable for such purposes.

On your mobile: Select Appointment or calendar icon from the bottom bar > select the patient > select the appointment type (you can choose between GP consultation, Specialist appointment, Prescription (new), Prescription (repeat), Sick notes) > select from available date and time when you would like to speak to a doctor > add what do you want to discuss about or anything specific you want to mention in the comments field.

This is useful if you would like your GP to know more about your condition before your appointment begins to avoid using time to discuss all history. When you're ready, tap on Book Appointment. Please remember, by law we are required to verify your identity so we will require you to upload or take a picture of your valid passport or UK/EU driving licence and take a selfie of yourself. On the Website: To book a consultation, upon signing in you will be redirected to your appointments’ dashboard. Select “Book Now”.

Once clicked, you can select patient, select your appoint type and select from a list of available dates and time. And click “Book Now”. If you are a subscribed customer, your appointment will be booked directly otherwise you will be redirected to a payment gateway to process your payment.

At present, we do not have the option to choose a female or male GP in the app. Please contact us at support@nextgengp.co.uk, if this is an issue and our clinical support team will assist you with your appointment.

If you missed your appointment and would still like to speak with a doctor the easiest way to do this is to book another consultation using the app. If you think you're having technical difficulties or connection issues, please ensure you have a good WiFi or mobile internet connection before the time of your appointment. If you continue to experience issues please email us at support@nextgengp.co.uk and a member of our team will be in contact as quickly as possible. Unfortunately, per policy, if you have missed your appointment, we cannot refund you as that appointment time is booked specifically for you and your consulting GP will be waiting for you on the video call. We require at least 24 hours’ notice for any free cancellation.

If you wish to book in with the same GP, please contact support on support@nextgengp.co.uk and they will be able to book this over the phone for you. If you book via the app, the GP available will depend on the day and time you requested. Whichever GP you book a consultation with, will, however be able to refer to your previous appointment notes.

After you book your appointment you can choose to have a summary of your consultation sent to your regular GP. You can also replay a recording of your NextGen consultation at any time by opening your 'Clinical records' > tapping on Appointments > selecting Previous > and replaying the consultation you wish to revisit. This is useful for your own personal use, but it also provides complete transparency because there's nothing stopping you from taking that recording and showing it to your regular GP in full.

If you have signed up for NextGen GP app via the web and also have it downloaded on your device, then you can useeither your desktop or laptop or mobile phone to access our services. Just make sure that your phone or PC is not on sleep mode and that you join the call yourself on the time of appointment.

At present, we do not offer a F2F consultation; however, we are working to partner with surgeries so that a F2F consultation can be done if required.

You will be required to upload a form of identification such as your valid UK or EU driving licence or a current Passport photo page along with your selfie.

From 08th November 2017 you will be required to verify your identity when booking an appointment via the app as an extra measure of security. We will only require you to complete this verification once and then you can continue using the app and booking appointments as normal. All your data is encrypted and is not viewed by anyone nor provided to any other company nor shared. For more please read our Privacy Policy .

Please have to hand a valid form of ID and be ready to take a clear selfie. The app will take you through the process step by step. You may use Passport, a valid UK or EU Driving license, Identity card, or Residence Permit Card as part of the ID check. For children, please upload Passport or Residence permit. If you don’t have any of these documents or you have any issues completing the ID check, please contact our support team for further advice.

The process should only take a few minutes and then you can continue with your booking.

Yes, if you want to book an appointment. Although you only need to complete this step once.

If you have any problem, you can contact with support number available for you within the app.

You can still continue with your appointment, but the GP will not be able to issue a prescription until you have completed the ID verification. You can verify from the ‘Me’ section in the app before the appointment begins.

If your child is under the age of 16 years then you will need to be present during the consultation. You must also ensure that the consultation is booked as a video consultation. Please also see the family accounts section for more information on how to book a consultation for your child.

To book an appointment for your child, simply select the New Appointment icon, click your name, then select the child you would like to book the consultation for. Click back button, select type of appointment and time and click Book. If you are still experiencing problems, please contact us on support@nextgengp.co.uk

Once your spouse/partner has received the welcome email, they should be prompted to set up their own account, which they can then book appointments under. You cannot book an appointment for yourself or your registered family members.

Two people cannot have the same child on their account at the same time. A child can be switched from one parent's account to the other by contacting our support team via email at support@nextgengp.co.uk To do this, we need consent from both parents/guardians.

For safe-guarding reasons all appointments made for children need to be video.

Yes. If an appointment is booked for a child, they need to be present during the consultation. A parent/guardian also needs to be present. If you are making an appointment for your child, you must book it under their name and choose video consultation.

Just like you book your child’s appointment with NHS, you need to book appointments for your child under their name so that the GP can write their notes on the correct account. You can do this after you have added your child to your account under ‘Family member’. You can switch the patient name in profile by selecting your child’s profile. Then if you book appointment, all of the child’s record and appointment will be saved under his/her name.

It is very important that you have booked the appointment for the correct person. Unfortunately, the GP will be unable to continue with the consultation if the appointment has not been booked correctly. If you have noticed this mistake more than 24 hours before the consultation, you can cancel the appointment free of charge and rebook. In case, it is less than 24 hours, please give us a call with ample time left and one of our support team member will try to help you (subject to the time window). If your family member is under the age of 16, then they can be added to your account and you can book an appointment on behalf of them. You can do this by selecting their name from the dropdown list in the appointment section.

No. You need to book appointments for your child under their name so that the GP can write their notes on the correct account. You can do this after you have added your child to your account under ‘family’, by going to ‘New appointment,’ Click on your name and then select your child’s name. Click back, fill in the rest of the details and click Book.

Yes. If an appointment is booked for a child, they need to be present during the consultation. A parent/guardian also needs to be present. If you are making an appointment for your child, you must book it under their name and choose a video consultation, rather than a phone call.

For safe-guarding reasons all appointments made for children need to be video. Appointments for children will need to be rescheduled if booked as a phone call.

Two people cannot have the same child on their account at the same time. A child can be switched from one parent's account to the other by contacting our support team on: support@nextgengp.co.uk To do this, we need consent from both parents/guardians.

Unfortunately we do not offer any family subscription at present. Additional family members on your family account, including dependent children, will be seen at an extra cost.

If your family member is 16 or older they will need to sign up and log in to the app with their own details to book a consultation. When you added them to your account, they will have been sent a separate email prompting them to do this. They will need to accept the invitation in this email to verify their account. Following this they will be able to book a consultation to speak with a GP.

Once your spouse/partner has received the welcome email, they should be prompted to set up their own account, which they can then book appointments under.

To book an appointment for your child, simply select the New Appointment icon, click your name and then select your child's name. If you cannot see your child's name you can click Add Family Member. Following this you will be able to book an appointment for your child. If you are still experiencing problems, please contact us on support@nextgengp.co.uk

To cancel a family member's subscription go to the Menu () icon on the top left corner, click on Family' then tap on the name and you'll be given the option to downgrade their membership. It then asks are you sure you want to downgrade membership > Tap do not continue to cancel> The app then asks why you have decided to downgrade> then press continue.

To cancel a family member's subscription go to the Menu () icon on the top left corner, click on Family' then tap on the name and you'll be given the option to downgrade their membership. It then asks are you sure you want to downgrade membership > Tap do not continue to cancel> The app then asks why you have decided to downgrade> then press continue.

You can add a family member of any age to your Family Account. If your family member is under the age of 16 you will be able to manage their profile and book consultations in their name (all members aged 16 and under must be accompanied by an adult during consultations). If your family member is over the age of 16 you must provide their email address. An email will be sent to your family member inviting them to join the service and allowing them to set their own password and download the app. To add a family member simply: Go to the Menu () icon on the top left corner or the top of the home screen > click Family > Click Add - and enter their details into the fields provided. This option is available in both web and mobile applications.

You can have a consultation anywhere that is private, with a good internet connection. It is also important that you can safely provide your full and undistracted attention to the discussion with the doctor. Unsafe and non-private areas include (but not limited to):

• Driving in your car
• Public spaces including shopping centres and playgrounds
• Car parks
• A public place at your work

You can go into your appointment by clicking the “Appointment” icon at the bottom bar and then searching for your appointment in the “Future Appointments” tab. Once your time starts, the “Join call” icon will become active and you can then join the video call. Your consulting GP will be waiting in the video chat room for you

If you have the app installed, then you will receive a push notification (if enabled on your phone) reminding you about your appointment a few minutes before it is due to start. If you haven't already, go to the Settings on your phone now and enable push notifications for Nextgen GP app.

To ensure you get the best out of your experience we would advise the following steps:

• Your profile should be complete with your correct surgery, date of birth, address.
• Make sure you have completed the following, as this will speed up the consultation time and will avoid time utilisation in asking the same questions that could have been completed before hand:
  • GP name
  • GP surgery
  • Medical records (Medication, Allergies, Pharmacy, etc).

• Please make sure that you have enough battery life in your device for the duration of the call.
• If you are using your desktop or laptop, then please log in beforehand using Chrome or standard Internet Explorer.
• Please make sure that you are:
  • In a safe and quiet place
  • Not distracted
  • In an areas with a good and working internet connection (mobile or WiFi)

We realise that something may come up or you may not require your appointment; in this case, please allow more than 24 hours’ notice to get a full refund of your paid amount. In case, you are having any problem, please contact our helpline via phone at +44 (0) 118 391 4344 or support@nextgengp.co.uk with your name and appointment date and time. If the cancellation is within 24 hours of your appointment time, then we will not be able to provide a refund.

No, if you are a subscribed customer, then, there will be no additional charge for GP appointments or cancellations.

Mobile app: To cancel your appointment simply click Appointment section, where you will see “Future Appointments”. You will see a Delete icon in RED. Click it and confirm deletion of your appointment. You will receive a confirmation email as soon as your cancellation has been processed. Web: Sign-in to your profile on the website and delete your appointment by clicking the “Cancel” button. You will receive an email confirming your cancellation.

To book an appointment view the specialists that are available in the app, click on Appointment in the bottom bar > Click Nook New Appointment > Select Appoint type to 'Specialist'> select Specialist > Select available date and time > Click book now.

You can choose to book a consultation with a specialist directly through us, with or without a referral from a GP. Specialist consultations cost £35 for subscribers and £45 for pay-as-you-go members.

After your consultation you will receive a referral letter sent to your email address and a PDF that is downloadable on the web browser. You can then use this to organise your tests, or appointments at any private clinic, hospital or practice. If you wish you can book a follow up consultation to discuss your results with a NextGen GP, you can book that as well by booking a new appointment.

We only provide referral service and do not receive any records from the secondary care or other are where we have referred to.

NextGen GP is a private healthcare service and as such our referrals for diagnostic tests and specialists are private. You can speak with a NextGen GP to discuss the referral process and then decide whether you get your tests done privately or a GP can refer you back to your GP who can then refer you, should you wish to progress via the NHS.

NextGen GPs can provide specialist, diagnostic and pathology referrals. The referral can then be taken to any private specialist or private clinic/ hospital for further examination and treatment. In some instances it may be suitable for you to speak with our specialist by booking an appointment.