Yes, a new update to our technology now means that we can recognise when you are talking about someone other than yourself (including your children). We will then ask you to put in the third person’s details (such as gender and age) and then a triage flow will begin.

You can start using the chat by simply typing your health questions. Please keep your questions short and focused. For example: “I have a back pain” or more simply “headache” or “Headache and fever”. Our system recognises common spelling mistakes so you don’t need to worry about spellings.

Yes, our intelligent virtual assistant Mi A can help you with multiple symptoms if entered. For example you can type either ”headache” or “Headache and fever”. Our system recognises common spelling mistakes so you don’t need to worry about spellings.

The NextGen chat feature is still learning and isn’t ready to look after children under the age of 16. Children under the age of 16 must be added to their parent's account and can only have a consultation with a NextGen GP when a parent or guardian is present for the consultation. Consultations with a child must be carried out via video call.

You can ask a medical question and we will try to direct you to the right information, but it is not a replacement for seeing a doctor or other healthcare professional if you’re unwell. You should not take or stop taking any action (such as taking medicines) based on information from the service. NextGen’s triage and information service is still learning and we can’t help with obstetrics or dermatology. In these cases, you can still book an appointment with a doctor for further help.

If you directly enter your condition, or the condition you are looking for, MiA will redirect you to a wide repository of resources that you can pick from. Our health advice resource comprises of advice from NIH, NHS, Mayo, Cleveland Clinic and many ore reputable organisations.

Based on the information that you enter, NextGen’s triage and information service assists you by providing healthcare information to help you to decide where to get the most appropriate care based on the symptoms you enter, but it does not provide a medical advice, diagnosis and/or treatment - this usually requires full assessment by a doctor. The service does not diagnose your own health condition or make treatment recommendations for you. Our triage and information service is not a substitute for a doctor or other healthcare professional. You should not take or stop taking any action (such as taking medicines) based on information from our information services.

If you directly enter your condition, or the condition you are looking for, MiA will redirect you to a wide repository of resources that you can pick from. Our health advice resource comprises of advice from NIH, NHS, Mayo, Cleveland Clinic and many ore reputable organisations.

NextGen’s triage and information service has been created and reviewed by doctors and computer geniuses. We monitor the product on a continuous basis and, following the launch of a significant feature, we conduct post market surveillance to ensure we comply with the necessary safety standards and regulatory requirements. At present, we run random testing or presumed diagnosis versus entered symptoms to check whether the outcome was as expected or not. This helps us maintain a superior quality thus helping patients quite a lot.

If you did not receive an assessment, you may have been given specific advice to seek further care. If you were advised to attend the Accidents and Emergency department it is because you selected an answer that indicated a possible life or limb-threatening condition. In some cases, you may have actually had a less serious condition, but the particular symptoms you selected indicated a need for urgent in-person assessment and, potentially, hospital investigations.

You can ask the MiA a medical question and we will try to direct you to the right service, but is not a replacement for seeing a doctor if you’re unwell. It finds shorter, direct questions that are easier to understand. Also, if your symptoms relate to one part of your body, try and tell us where e.g. “my arm hurts”. MiA’s chat feature is still learning about children so it isn’t fully ready to help with these topics. In these cases, you can still book an appointment with a doctor for further help. For more information, see the section “What we treat” in our FAQs.

We may suggest you book a consultation if your symptoms require assessment urgently, or if we need a doctor to help advise you. For more information, see the section “What we treat” in our FAQs.

You were provided with a leaflet because MiA thought you were asking for information on a topic. You can always rephrase your query and try again, or send your query to a clinician if it’s not urgent. You can also stop chatting anytime to book an appointment at any time, if you’d rather.

Yes! You can use the triage service through the Web console!

Medical Records can now be found under two separate areas. If you are looking for your consultation related records, these can be found within the Appointment History section. If you need to update your personal medical records such as Pharmacy, Allergy, Medical History or Medication, then these could be located by clicking “Medical Records” in the bottom bar.

This is your health history hub. Here you can store and edit information about you and your children (under the age of 16) medications, past conditions, family history, and allergies. You can also access records of your previous consultations and view your consultation summaries in the Appointment History section.

All recordings are encrypted and accessible only to you and restricted members of the NextGen senior Medical Management team. These are monitored to maintain a high level of quality of service.

No. NextGen is a private healthcare provider, and like all private healthcare providers we can't access your NHS records when you register. What we can do is provide you with the means of sharing everything you know about yourself with us ahead of your consultation. From your first consultation onwards we will be building your health history with us. Please remember that when you consult with a NextGen GP you can choose to have a summary of your consultation sent to your regular GP, ensuring seamless continuity of care.