If you give explicit consent at the time of booking your consultation your information can only be shared with your NHS GP or your insurance company. You can update your GP details using Medical Records. If you are claiming through your insurance provider then it will be likely that you will need to liaise with them, but we will never share your medical information with your employer.

To reassure you to begin with, NextGen will never give any other organisation access to personal data, and holds all personal data with technical and organisational security which complies with the keeping of health records. You can see a full recording of your session when you go to your Appointment History - perfect for those times when you can't remember everything that was said. Don't worry, all recordings are encrypted and accessible to you, your clinician and “select” members of the NextGen Medical team managing your care, for the purpose of providing a high quality of service.

The system has an automatic log-out function after 30 minutes of inactivity. You will also be required to enter a password when amending your 'Medical records', so if someone uses your computer while you are logged-in, your information would still be protected.

We store all your personal health data, including your primary care information, secondary care information, medication information and diagnostic information, on secure servers located in the UK. Where you have chosen a password that enables you to access certain parts of our app, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Yes, completely private. The consultations are never conducted outside of a private room with just yourself and the doctor.

Yes. We focus on providing a secure environment that goes above and beyond industry security standards and guidelines. We use payment methods that involve storing cardholder data in one of the most advanced encryption methods available. The gateway uses multiple encryption keys which are stored on different physical servers. The data store where cardholder data is kept cannot be connected to via the internet.