How can we help?
How our app works
Yes, a NextGen GP can give you a sickness certificate following a consultation if appropriate.
Please note that in common with other private providers, NextGen sick notes are not valid for social security or statutory sick pay purposes. Only a patient’s own NHS GP can issue NHS Fit Notes which are acceptable for such purposes.
NextGen complaints process
NextGen values voice of customer and we take all suggestions, feedback and complaints as a step forward towards improving our services and in return improving patient journey.
for any suggestions, feedback for improvement or complaints, please contact us immediately via:
- Email : firstname.lastname@example.org (please include ‘Feedback or Suggestion or Complaint’ in the subject line)
- Telephone : please call +44 (0) 118 391 4344 and ask to speak to one of our friendly Team members.
in order for us to expedite investigation and corrective action as well as (future) preventive action, please provide us with as much information as possible. For example:
- Your full name and the email (registered with our service/s) for reply;
- A contact phone number in case we need to contact you for additional information;
- A clear description of what you want to complain about and when this happened;
- Any relevant correspondence that might help us look into the matter.
NextGen aims to acknowledge all complaints within three (03) working days from the date of receipt.
Once the investigation is completed, we will send you our findings and discuss it with you, in case you need to discuss it further. We also try and bring on-board lessons that are learnt as a result of any complaints and to provide with the corrective and preventive actions we have taken .
Once you’ve downloaded and registered the app, you can use a load of features for free.
You’ll only need to for GP consultations, prescriptions and sick/fit notes. To pay, you can choose from the following price structures to provide our patients with the best value:
- Unlimited GP consultations from a £25 month*
- Annual subscription for £80*
- Pay-As-You-Go (PAYG) GP consultation fee for £25 for every 10 minutes session.
* Terms and conditions apply
NextGen offers private service, hence, unfortunately our services aren’t covered by Benefit entitlements at the moment.
If you do need to see a doctor, we recommend that you book an appointment to see your local GP and collect your medicine as usual.
We want to make our service even better for you, and for everyone else. So, if you have any questions or suggestions for how we can improve our service to you, please get in touch.
We really want to hear what you have to say.
Booking an appointment is a very simple process and generally, depending on the time of the day, you can usually get an appointment within two to three hours of your requested time. Often appointments are available in less than 30 minutes. You can also choose to book for another date and time that is convenient for you, should your preferred time is not be available.
Our doctors are available between 8 AM to 6 PM including weekends and bank holidays; however, we are hiring more doctors to extend our services to 24/7.
You can speak to a GP using either an iPhone or any Android smartphone using our NextGen GP app. The app is available on Android 4.2 and above and iOS devices. A web application is also available at http://nextgengp.co.uk where you can log in if you are already registered with us and use your desktop or laptop to book an appointment or make a call.
At present, our application does not support Windows phones; however, you can use any internet browser to use our full services.
Yes, you will need a working internet connection via your mobile provider (3G or higher) or via WiFi connectivity. Where possible we recommend using WiFi due to reliable connectivity.
Please contact email@example.com if you are unsure if your device meets the minimum requirements of using the service.
All of our GPs are GMC (General Medical Council) registered practitioners and are based in the UK. All GPs are selected and interviewed by our very experienced Medical Board using our policies which are based on the guidelines provided and inspected by the Care Quality Commission (CQC).
When booking a consultation with our GP, you will be asked if you would like to share the details of that appointment with your regular doctor. If you choose this, then we will provide your GP or the GP surgery with notes and summary of your consultation.
Don't worry, you will only be charged if you book appointment for a paid feature. That too, is refundable if you cancel an appointment before 24 hours. To register with us, install the app on your phone, and use every feature excluding booking appointments with our team of doctors you will not be charged.
You can book a digital consultation with our GP between 8AM to 6PM including weekends and public holidays.
Each appointment lasts for 10 minutes. We do advise that you keep the number of ailments that you discuss to the only ones that you are concerned the most. If you feel your appointment will take longer than 10 minutes we would advise booking an extra slot. The GP will advise in the call if they feel it is necessary that you book a further appointment. Should you have any questions about this please contact our support team.
The GP who is available at your preferred time of appointment will host your consultation. However, if you would like to see the same GP for your next appointment, you can discuss and organise this with the GP while you are having the initial consultation. Alternatively, please contact firstname.lastname@example.org and the team can advise and help you.
Accessing NextGen internationally
You can use Visa, Mastercard and PayPal. All payments and refunds are processed in the same currency as paid.
At the moment, it’s not possible for our GP's to generate prescriptions, referrals and sick notes internationally, unless, that region is on our service list for the requested services.
We only provide prescription delivery service via email, post or self-download. As we do not operate our own pharmacy, we do not provide delivery. However, we have partner pharmacies that may be able to help you out. Please send us an email to check if we have any In such cases, Yes. Delivery times and charges will vary between countries. If you need your medication delivered please contact: email@example.com
Our doctors are available 8AM to 6PM (BST) including weekends and public holidays.
Yes, our GP’s can refer you while you are abroad; however, they will not be able to advise about individual providers, hospitals, urgent care centres or doctors. You can use your referral for the purpose of having a specialist consultation depending on your chosen provider.
If you’re in the European Economic Area, our doctors may be able to arrange a private prescription for you however, there are strict rules and regulations that our doctors must adhere to. There will be restrictions on what can and cannot be prescribed. At the time of your appointment the GP will do everything they can to assist you. If you’re somewhere else in the world, we’ll do our best to help you to support you, but cannot guarantee that you’ll be able to get your prescription accepted by that country. Please let your GP know during your consultation if you are outside the UK.
Even though NextGen GP is a UK based service, you can download the app and use the app from anywhere in the world. If you are abroad, there may be rules where you are located which means that a doctor consultation cannot be provided by a doctor in the UK, such as in the USA. You should check this prior to booking an appointment. Also, that there are certain countries where audio/video calls do not work due to certain restrictions by their telecomm providers. All of our doctors are English speaking and can help you to get the medical treatment you need. We have a few doctors who are bilingual; for any specific need, please contact us via firstname.lastname@example.org before booking an appointment.