How can we help?
After your GP generates your private prescription in the appointment, it is handled by our Medical team. There is no additional charge for generating a private prescription. However, you will be required to pay the cost of your medicine when you receive it from your pharmacy. At present, we are only offering email service to the patient and will be launching prescription service sent to the selected pharmacy soon. You will be able to download your prescription at no cost through your app or desktop and print it. If you need your prescription posted, please contact email@example.com and we will post you your recent prescription (postage costs apply).
Yes. Our GPs are happy to prescribe the medications you need to get you healthy, and keep you healthy. However, please note that we DO NOT prescribe special substances and contrabands. We also take precaution in prescribing antibiotics.
Your prescription will expire 28 days after your consultation. If you have not downloaded your prescription within this time you will be required to book a consultation to speak with a GP who can prescribe you your medication again.
Our priority is always to provide safe care for our patients. Lots of commonly prescribed medications require monitoring to ensure they are working well and there are no side effects. Side effects don’t always have symptoms and so blood tests or other monitoring tests may be required. Please contact customer support if you would like to discuss further. We apologise for any inconvenience caused.
Yes, NextGen is a private health service and our prescriptions are private. There is a fixed price for the consultation that includes electronic prescription. If you are having any issues or trouble downloading your prescriptions, please email at firstname.lastname@example.org and one of friendly support team members will get in touch as soon as possible.
Our priority is always to provide safe care for our patients. We regularly review our prescribing policies to meet best practice and this may mean that a medication that was previously prescribed by us is no longer available. Our GPs will be able to discuss alternative treatment options. Please contact customer support at email@example.com if you would like to discuss further. We apologise for any inconvenience caused.
Antibiotics are medications that are effective in treating bacterial infections. Many common problems, including coughs, colds and sore throats, are usually caused by viruses. Antibiotics don't work against viruses. In addition, many common bacterial infections get better by themselves without needing antibiotics. Taking antibiotics when you do not need them can cause bacteria that normally live inside you to become resistant to these drugs, leading to the potential for severe infections in the future that may be difficult to treat. Antibiotics also have common side effects including nausea and diarrhoea. If your GP has not prescribed you antibiotics, they will have discussed with you what to watch for, and when you might need to be reassessed if your problem is not improving.
Yes, you can book an appointment for a prescription. However, the prescription will be be valid in the UK. We cannot guarantee acceptance of UK issued prescriptions outside of the UK (you should check this with your local health provider or insurance company).
If you have been issued a prescription, you will receive a notification shortly after your appointment. You can access your prescription in the “Appointment history” section and by downloading the prescription. If you access via web, you can go to Action and use the download icon or alternatively open your prescription and download it from the top right corner icon in the prescription. If you experience any issues locating or downloading your prescription, please contact us at firstname.lastname@example.org.
Please contact NextGen directly on email@example.com with the details of the date and time of the prescription and our Medical support team will check the details and get in touch with you.
NextGen is a private health service and our prescriptions are private. As the card is only valid for NHS prescriptions it would not cover the cost of a NextGen prescription.
In order to obtain a repeat supply of medicines a consultation must be made with our NextGen GP. For a repeat prescription there onwards, please select “Repeat Prescription” in the “appointment type” for all subsequent prescriptions.
Following your appointment there are a few ways you can find out more information about what you have been prescribed. You can do this by viewing your consultation notes or your recording (work in progress and will be offered soon) or via your Appointment History section in the app or Web console. Your pharmacist may also be able to provide you with advice. If you would like additional information, please contact our support team at firstname.lastname@example.org.