How can we help?
What we treat
Like any GP you’ve seen in a doctor’s surgery, our GPs can treat a wide variety of health problems, can provide health information, and give advice regarding lifestyle or smoking. After seeing a GP via a digital appointment, you may be given a treatment plan. This may range from a prescription, or a referral for a face to face appointment, or to hospital for tests, or to see a specialist.
Here’s a list of some things we see children for. Some of the most common reasons why children see doctors are for things like rashes and sore throats. This is one reason why we advise all consultations with children to occur by video. If you have problems connecting your video, our support team will be able to help.
- Sore Throat
- Diarrhea or Vomiting
- Common cold
- Food allergies
- Insect Bites
- Head Lice
- Warts or Verrucas
- Bed wetting
Here’s a list of some things we see adult patients for. Some symptoms are best assessed by video, such as rashes or sports injuries, so please consider this when choosing whether to have a phone call or video call with a GP. The GP may advise a different appointment if they can’t assess you appropriately by phone.
- Colds and Flu
- Chest infection
- Urinary Tract Infection
- Other digestive symptoms such as heartburn
- Other skin symptoms such as lumps and bumps
- Joint Pain
- Fungal nail infections
- Sports Injuries
- Lifestyle advice
- Sexual Health advice
- Medication advice
Helpful tip: If you can have any medication boxes, doctors letters or recent prescriptions to hand for your consultation, that can really help our GPs assess you.
You’re welcome to speak to our support team or one of our GPs to ask if your health query can be sorted over video or telephone, but here’s a list of some circumstances where you’d need to see a doctor or nurse in person:
- Blood tests
- Smear tests and other procedures
- Baby check
- Some physical examinations
- Some medications, including controlled or otherwise restricted medicines.
Currently we are not offering any face to face service. The above is only an example of when a video consultation will not be sufficient as a consultative procedure.
For conditions that require immediate emergency response, you should not use MiA. Some of the examples include, but are not limited to:
- Chest pain
- Severe bleeding
- Severe difficulty in breathing (shortness of breath)
- Sudden, severe pain anywhere in the body
- Moderate to severe burns
- Convulsions or seizures
- Sudden change in mental status (such as unusual behaviour, confusion, difficulty waking from sleep)
- Head or spinal injuries
- Serious limb impairment or broken bone
- Potential signs of severe allergy such as lip or tongue swelling
If you are in doubt as to whether you need emergency treatment, please call NHS 111. For certain conditions, we recommend that you always have an appointment with a doctor. These include (but are not limited to):
- Recent surgery
- Known HIV or AIDS
- Active Tuberculosis
- Fever after travel outside of Europe or North America
- New or rapidly changing rashes
- If you are considering harming yourself or taking your own life
REMEMBER ALL TEXT-BASED CHAT WITH MIA SHOULD NOT BE CONSIDERED A SUBSTITUTE FOR A MEDICAL CONSULTATION OR DIAGNOSIS.